The customer was looking for more redundancy, simplified management, scalability and flexibility, anywhere access, and enterprise-class features.
ORANGE, Calif., Nov. 21, 2022 /EINPresswire.com/ — An O’ahu-based federal credit union faced a challenge with a cloud-based PBX solution that failed to meet both business and customer needs . The customer was looking for more redundancy, simplified management, scalability and flexibility, anywhere access, and enterprise-class features.
Lumen, UCC Networks and Cisco have teamed up to unify the collaboration:
Webex Calling: Service includes unlimited domestic calling, including local, long distance, and intelligent call routing. Lumen’s implementation team delivered a white-glove approach to user migration, phone numbers, and advanced services.
Webex Teams: Webex Teams provided the customer with softphone features such as B. a virtual dial pad, call pickup, call settings, 1:1 messaging, team messaging, video collaboration and the ability to host small Webex meetings.
Webex Devices: Cisco’s Hardware as a Service made it easy to source physical Cisco handsets. The three integrated models were the Cisco 8851 MPP, 7841 MPP, and 8832 Conference Phones. UCC Networks’ Advantage program allowed the customer to purchase Cisco 562 Wireless Dual Headsets with the Multi Base Station at wholesale price excluding shipping costs.
Lumen, UCC Networks and Cisco delivered a premium collaboration experience. UCC Networks’ TCO analysis included RTD support and maintenance, voice and usage, fax, pots lines, conferencing capabilities and site DR. UCC Networks calculates a cost saving of 49% for the customer in the 3-year term.
About UCC networks:
UCC Networks is a leading provider of unified communications and contact center solutions tailored for enterprise, financial, government, healthcare, retail and international industries. Certified in multiple UCaaS and CCaaS partner programs, UCC Networks simplifies calling, messaging, meetings and the customer experience. UCC Networks also offers multiple financing options, including leasing. You may contact us for more information.
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